Feedback & research

Know what to build next, and test it first.

Collect requests where people work, rank them by the revenue behind them, share a roadmap, and check a design with real testers first.

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Feedback & roadmaps

Hear what customers want. Show them what's next.

Collect feature requests in your product and on a public portal, rank them by the revenue behind them, and share a roadmap. AI reads every piece of feedback for themes and sentiment.

  • Ideas inside your product

    An Ideas tab in the messenger lets people search, vote, comment and follow requests, and shows similar ideas while they type so duplicates don't pile up.

  • A public feedback portal

    A hosted page for ideas and your roadmap, signed in with the identity your app already knows, or a verified link from your server.

  • Ranked by what it's worth

    Sort requests by votes, by the number of accounts asking, or by the revenue behind them. Merge duplicates and their votes move with them.

  • Roadmaps people can follow

    Boards of planned work, private or public. Followers hear when a request they voted for moves.

  • Scout catches requests too

    When someone asks Scout for something your product doesn't do, it offers to vote for the matching idea or suggest a new one.

  • Themes across all feedback

    AI groups requests, survey and NPS comments, complaints and Scout conversations into themes with sentiment and trends, and answers questions about them.

Prototype tests

Find out if it works before you build it.

Give testers a few tasks on a clickable prototype, and see whether they succeed, how long it takes and where they click by mistake.

  • Screens or a Figma prototype

    Upload screens and draw clickable hotspots, or paste a Figma prototype link. Tasks start on a screen and succeed when the tester reaches one of its success screens.

  • Recruit testers in your app

    Share the tester link, or invite people with an in-app guide that opens the test in a full-screen overlay.

  • Results you can act on

    Success rate, time on task, misclicks, the routes people took and click maps for every screen, then the answers to your follow-up questions.

  • Comparable by design

    Once a test is live its screens, tasks and questions are locked, so every tester sees the same thing.

Complaints · In the messenger

Complaints that reach the right team.

Let people file a complaint right where something went wrong. They pick a category you set up, Guidely ties it to their page, conversation and session, and routes it to your tools.

  • Your categories, your questions

    Set up the kinds of complaint you want to hear about. Each category can ask its own questions, like an order number, and be assigned to a teammate.

  • Scout knows when to offer it

    When someone sounds unhappy, Scout helps first, then offers a “File a complaint” button with the category picked and their words filled in.

  • A reference they can follow

    People get a reference number and see it move from Received to In review to Resolved. Your replies land in the messenger.

  • Everything in one place

    Each complaint shows who filed it, the page they were on, their conversation and the session recordings from before they filed.

  • Sent where the work happens

    Fire signed webhooks or Slack messages by event and category: billing to your helpdesk, outages to on-call, everything to a QA channel.

  • Delivered, or you'll know

    Every delivery is logged with its response. Failures retry with backoff, and you can send one again with a click.

Keep exploring

Help every user find their way.

Install once. Ship your first tour today, and watch how people use it tomorrow.

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Feedback, roadmaps and prototype tests · Guidely