AI

AI that answers users and does the legwork.

Scout answers questions inside your product, Guidely's AI reads the signals you'd never have time to, and your own assistant can work with all of it.

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Across Guidely

Six ways AI works for you.

Guidely's AI answers your users, reads the signals you'd never have time to, and drafts the next step for your team to check. It runs on Anthropic's models, on our key or your own.

  • Scout answers your users

    In the messenger, from your own help articles, starting the right walkthrough and handing off to your team when it should.

  • A weekly brief

    Scout reads your analytics, pages and session recordings and tells you which pages need a look and where people struggled.

  • Tagging and translation

    AI proposes names, areas and sturdier rules for untagged pages and elements, and drafts translations of guides and articles.

  • Themes in feedback

    Requests, survey comments, complaints and conversations grouped into themes with sentiment and trends.

  • Analytics for your own agents

    See whether your copilot or chatbot helps: topics, sentiment, task success and frustration, with Scout alongside.

  • Your assistant, connected

    Ask Claude, ChatGPT or Cursor about your guides, analytics, feedback and support, and let it draft the follow-up.

Scout · AI support

Questions answered where they come up.

Scout is an AI support messenger that lives inside your product. It answers from your own help articles, walks people through the right guide, and brings in your team when it should.

  • Answers from your help center

    Scout reads your published articles before it replies, and cites them so people can read more.

  • Shows instead of tells

    When one of your walkthroughs fits the question, Scout offers a “Show me” button that starts it.

  • Hands off to your team

    Billing questions, missing answers, or “can I talk to a person?” go to a shared inbox, and replies land back in the chat.

  • On the web, in your apps, or both

    Turn the messenger on for your website, your iOS and Android apps, or any mix of them.

  • Bring the docs you already have

    Upload Markdown, PDF or Word files and Scout drafts help articles from them for you to review and publish.

  • Test it before anyone else does

    Try questions in the Playground first, and run Scout on your own Anthropic key, set per project.

Agent analytics

Know whether your AI agent is helping.

See who talks to the agents you've built, whether they get what they came for, where they get frustrated, and whether they come back.

  • Any agent, a few lines of code

    Send each turn of your copilot, support bot or assistant from the SDK, or from your servers with a secret key.

  • Redacted before it's stored

    Emails, phone numbers, card numbers and secrets are replaced on arrival, with your own patterns on top, or keep no text at all.

  • Frustration you can see

    Rephrased questions and abandoned conversations are flagged, and each conversation gets a topic, sentiment and task success.

  • Scout alongside

    Scout's conversations appear as a built-in agent, so you can compare it with the agents you built. Jump from a turn to the session replay at that moment.

AI assistants · MCP

Ask your AI assistant about your product.

Guidely runs an MCP server, so the assistant your team already works in can answer questions from your guides, analytics and support conversations, and help with the follow-up.

  • Ask in plain words

    Which guides lose people at step two? What did users ask Scout about this week? Your assistant looks it up in Guidely and answers with links back to the dashboard.

  • Works with the assistant you already use

    Claude, ChatGPT, Cursor, VS Code and any other MCP client. Paste one URL and sign in. There are no keys to copy.

  • All of Guidely in one conversation

    Describe a tour and it's built as a draft. Guides and their analytics, feature adoption, paths, funnels, session replays, errors, Scout conversations, feature requests, help articles and feature flags.

  • Read only unless you say otherwise

    Assistants act as you, with your permissions. Allow changes and they can build and publish guides, resolve errors, draft help articles and turn flags on or off. They can't delete anything or message your users.

  • Admins stay in control

    Turn assistants off for a workspace, see every connection and when it was last used, and disconnect any of them at once.

  • Connect an assistant

Keep exploring

Help every user find their way.

Install once. Ship your first tour today, and watch how people use it tomorrow.

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AI support, agent analytics and MCP · Guidely