In-app guidance, AI support, product analytics & MCP
For product, success and support teams who want to move activation without waiting on a release.
Show every user the way forward.
Build product tours, checklists, surveys and announcements in a visual editor and launch them in your web and mobile apps without a release. Then watch session replays, heatmaps and funnels to see exactly where users get stuck, and ask about any of it from Claude, ChatGPT or Cursor.
- Free plan, no card needed
- Payments by Stripe, with a billing limit per product
- Hosted on AWS in the US
Contacts
Start here — bring in the people you sell to. It takes about thirty seconds.
- workspaces
- 4
- guides published
- 2
- times a guide was shown to users
- 17
- user sessions recorded
- 4,267
Counted from Guidely's production data, demo accounts left out · as of Oct 26, 2026
Latest update, Oct 25, 2026: Scout insights: Scout's weekly brief on what matters across your analytics, pages and session recordings, with the pages that need a look and where people struggled. What else shipped
Installs in minutes with
- React
- Next.js
- Svelte
- SvelteKit
- React Native
- iOS
- Android
- Web components
- Any site via <script>
Guide types
Every kind of guidance. One editor.
From a first-run tour to a quarterly NPS survey, everything you show inside your product is built, targeted and measured in the same place.
Tours that walk people through real work
Multi-step flows mixing modals, tooltips, popovers, spotlights, slideouts and banners. Branch on what users do, and span multiple pages.
Tooltips & hotspots
Point at the exact button that matters, anchored by selectors that survive redesigns.
Checklists
Tasks that tick themselves off when an event fires, a guide completes or a page is visited.
Surveys
NPS, CSAT, ratings and free text, with follow-ups that only appear when an answer calls for one.
Banners & announcements
Tell everyone about what's new — or just the accounts it's relevant to.
An in-app Resource Center
Articles with images, videos and PDFs you page through inline, nested collections, FAQs and recommended guides in one help panel. Show each article only to the audiences it's for.
Start from a template
Ten proven starting points, each one ready to edit.
- Onboarding tour
- Feature discovery
- Setup wizard
- Form helper
- Workflow walkthrough
- Announcement
- Contextual tooltip
- Product update banner
- Onboarding checklist
- NPS survey
On brand from the first step
Set your colors, font, corner radius and logo once — or paste your website's address and Guidely picks them up for you. Every guide, checklist and the help center use them, and any guide can still override.
Scout · AI support
Questions answered where they come up.
Scout is an AI support messenger that lives inside your product. It answers from your own help articles, walks people through the right guide, and brings in your team when it should.
Answers from your help center
Scout reads your published articles before it replies, and cites them so people can read more.
Shows instead of tells
When one of your walkthroughs fits the question, Scout offers a “Show me” button that starts it.
Hands off to your team
Billing questions, missing answers, or “can I talk to a person?” go to a shared inbox, and replies land back in the chat.
On the web, in your apps, or both
Turn the messenger on for your website, your iOS and Android apps, or any mix of them.
Bring the docs you already have
Upload Markdown, PDF or Word files and Scout drafts help articles from them for you to review and publish.
Test it before anyone else does
Try questions in the Playground first, and run Scout on your own Anthropic key, set per project.
Complaints · In the messenger
Complaints that reach the right team.
Let people file a complaint right where something went wrong. They pick a category you set up, Guidely ties it to their page, conversation and session, and routes it to your tools.
Your categories, your questions
Set up the kinds of complaint you want to hear about. Each category can ask its own questions, like an order number, and be assigned to a teammate.
Scout knows when to offer it
When someone sounds unhappy, Scout helps first, then offers a “File a complaint” button with the category picked and their words filled in.
A reference they can follow
People get a reference number and see it move from Received to In review to Resolved. Your replies land in the messenger.
Everything in one place
Each complaint shows who filed it, the page they were on, their conversation and the session recordings from before they filed.
Sent where the work happens
Fire signed webhooks or Slack messages by event and category: billing to your helpdesk, outages to on-call, everything to a QA channel.
Delivered, or you'll know
Every delivery is logged with its response. Failures retry with backoff, and you can send one again with a click.
How-tos · Step-by-step docs & videos
Show how it's done, without writing it up.
Record a task in your own product and Guidely turns it into a step-by-step guide with annotated screenshots and a short video, ready to share, embed or play back as a live tour.
Do the task once, get the doc
Press Record and click through your app. Every click, field and choice becomes a step with a screenshot and an instruction written for you.
Private details stay private
Passwords, payment fields and anything you mask are blurred in the browser before upload. Blur more by dragging a box; the original is deleted.
Polish in minutes
Reword steps, reorder by dragging, add tips, alerts and headings, zoom in on the element, or let AI write the title and summary.
Share it anywhere
A public link, an embed for Notion or Confluence, a PDF, Markdown or a standalone HTML file. See how many people opened it.
Or as a video
One click turns a how-to into a short video in your brand color: each step's screenshot, the highlight easing in, the instruction as a caption. Download it, or play it on the share page and in the messenger.
From doc to walkthrough
Turn a how-to into an interactive tour that points at the same elements live in your app, or into a help article Scout answers from.
Mobile
Your web guides, now in your iOS and Android apps.
Native SDKs for SwiftUI and UIKit, Jetpack Compose and Android views, and React Native. Built in the same editor, targeted with the same rules, measured in the same dashboard.
Native UI, not web views
Tooltips, spotlights, hotspots, banners, checklists, surveys, the help center and the Scout messenger are drawn with SwiftUI, Android views and React Native components.
One guide, every platform
Tick Web, iOS or Android on any guide. Tag a control once with a Guidely id and the same step points at it in every app.
Screens are your pages
Restrict guides to screens, trigger on screen views, and target by platform or app version.
Works offline
Published guides are cached on the device and events are queued until the network is back.
How it works
Live in an afternoon. Changed in a minute.
Engineers install Guidely once. After that, product, success and support teams ship in-app experiences on their own.
- 1
Install the SDK once
Add a provider, a script tag or a mobile SDK with your environment's key. The dashboard flips to “SDK connected” the moment your app loads it.
- 2
Build it visually
Open your app in authoring mode, click the elements you want to point at, and write the content. Preview the draft in place — nothing ships until you publish.
- 3
Target, publish, measure
Choose who sees it and when, publish to Development first, then promote to Production and watch completion in real time.
- Pick elements in your appAutosave with undoDesktop, tablet & mobile previewBranching steps
import { GuidelyProvider } from "@guidelytech/react";
export function App({ children }) {
return (
<GuidelyProvider projectId="pk_live_…" environment="production">
{children}
</GuidelyProvider>
);
}Your dashboard generates this snippet with your real key already filled in.
Targeting
The right guide. The right person. The right moment.
Trigger on page loads, URLs, app screens, clicks or your own events. Target by plan, role, account, behaviour or saved audiences. Then decide how often — so help never turns into noise.
- AND / OR rule groups
- Reusable audiences
- Percentage rollouts
- Frequency caps & cooldowns
- Priority when guides compete
- Never-together rules
- Platform & app-version rules
- Screen-based triggers in apps
Guide analytics
Know which guides actually help.
Views, completions, step drop-off, checklist progress and survey results — every number computed from real events your app sends, never estimated.
- Completion rate
- 69%
- +8 pts
- Users reached
- 12,480
- +14%
- NPS
- +42
- +5
- Welcome100%
- Create a contact86%
- Add a deal74%
- Invite a teammate69%
Product analytics
See what users actually do.
Session replays, heatmaps, page analytics, error tracking, funnels and retention. All captured by the same SDK and tied to the same users and guides, so there's no second tool to install.
Session replay
Watch real sessions with clicks, page views, console output, network requests, errors and guide steps on the timeline. Inputs are masked before anything leaves the browser.
Heatmaps
See where people click, move the mouse and how far they scroll, drawn over the real page, for desktop, tablet and mobile.
Funnels
Pick any events or pages in order and see who converts, where they drop off, and how long each step takes.
Retention
Cohorts by day or week show whether people come back, and whether your onboarding changed it.
Error tracking
JavaScript errors grouped into issues with source-mapped stack traces, affected users and the replay of the moment it broke, with alerts by email and Slack.
Page analytics
Views, visitors, time on page, scroll depth, entries, exits and bounce rate for every page, captured automatically.
- Watch replays of users who skipped a tour
- Jump from an error to the moment it happened
- Alerts when a replay shows rage clicks, errors or failed requests
- Save funnels and retention to revisit
- No tracking plan needed to start
Publishing
Ship with confidence. Undo in one click.
Every project has Development, Staging and Production. Test a guide where it can't reach customers, then promote it when it's right.
Separate environments
Each with its own key and its own published guides.
Immutable versions
Publishing snapshots the guide. Roll back to any earlier version instantly.
Roles that fit your team
Editors build and test. Admins decide what reaches Production.
- Viewer
- Reads everything
- Editor
- Builds & publishes to test
- Admin
- Publishes to Production
- Owner
- Everything
Feature flags & experiments
Release to who you choose. Prove what works.
Feature flags, remote config and A/B tests on the same key you already use for guides and analytics, in browsers, mobile apps and on your servers.
Flags and remote config
Boolean, string, number or JSON values, each with its own rules in Development, Staging and Production.
Release to who you choose
Target by any attribute, segment or other flag, release to a percentage of users, and ramp it up on a schedule.
A/B tests with real results
Experiments record who saw which variation and compare your goal events: uplift, intervals, chance to win and a sample-ratio check. Stop with a winner and it rolls out.
A kill switch that's always instant
Turning a flag off takes effect straight away, even where changes need approval. Every change is a revision you can revert.
Fast, and the same everywhere
SDKs evaluate locally from one cached payload, keep working offline and pick up changes in seconds. Web, iOS, Android, Node, PHP and Java all give a user the same value.
Coming from ConfigCat?
Import your flags, targeting rules and segments, mapped onto your environments, and preview everything before it's written.
AI assistants · MCP
Ask your AI assistant about your product.
Guidely runs an MCP server, so the assistant your team already works in can answer questions from your guides, analytics and support conversations, and help with the follow-up.
Ask in plain words
Which guides lose people at step two? What did users ask Scout about this week? Your assistant looks it up in Guidely and answers with links back to the dashboard.
Works with the assistant you already use
Claude, ChatGPT, Cursor, VS Code and any other MCP client. Paste one URL and sign in. There are no keys to copy.
All of Guidely in one conversation
Describe a tour and it's built as a draft. Guides and their analytics, funnels, session replays, errors, Scout conversations, help articles and feature flags.
Read only unless you say otherwise
Assistants act as you, with your permissions. Allow changes and they can build and publish guides, resolve errors, draft help articles and turn flags on or off. They can't delete anything or message your users.
Admins stay in control
Turn assistants off for a workspace, see every connection and when it was last used, and disconnect any of them at once.
- Connect an assistant
For developers
Small to install. Sealed off from your app.
Identify users, send the events you care about, and start a guide from code when you need to. Page views, clicks, errors and session replays need no code at all. Everything else is configured in the dashboard.
- ~44 kB gzipped
Typed packages for React, Next.js, Svelte & SvelteKit. The replay recorder loads only for recorded sessions.
- Native mobile SDKs
Swift, Kotlin and React Native — rendered with native views.
- Shadow DOM, both ways
Your CSS can't leak in, ours can't leak out, and guides still reach inside your web components.
- No cookies
Consent mode buffers analytics until you say so.
- Allowed origins
Keys only load on the domains you list.
- Same answers everywhere
Shared test vectors keep targeting identical on web, iOS and Android.
- Readable stack traces
Upload source maps from CI with one command; errors show your original code.
- Per-project upload keys
Secret keys for source-map uploads, created and revoked in the dashboard.
// Tell Guidely who's here — targeting and analytics use it.
guidely.identify(user.id, { plan: user.plan, role: user.role });
// Fire events to trigger guides or complete checklist tasks.
guidely.track("deal_created", { value: 1200 });
// Or start one yourself.
guidely.startGuide("getting-started");
// Page views, clicks, errors and replays are captured automatically.
guidely.captureException(err, { area: "checkout" });Privacy & security
Built to be trusted inside your product.
Content that can't run code
Every guide is sanitized on the server and again in the browser. No scripts, no iframes, no surprises.
Only the data you send
Guidely sees the traits you pass to identify. Sensitive-looking keys are dropped automatically.
Replays masked by default
What people type is never recorded. Mask or block any element with one attribute; recordings are encrypted in S3.
Capture on your terms
Nothing is collected before consent. Switch replay, heatmaps, autocapture or error tracking off per project.
Retention and deletion
Set how long events and recordings are kept, and erase any end user's data, recordings included, in one step.
Sign-in your way
Each workspace picks email and password, Google or GitHub, lets your GitHub organization or Google Workspace domain join automatically, and can create logins for anyone else.
Pricing
Free to start. Pay only for what you use.
Every product has a free allowance each month. Past it, prices drop as you grow, and a billing limit per product keeps the bill where you want it. Guides are never metered.
Pricing calculator
Your estimate (4 products)
Product analytics
The first 1M events are free, every month.The Free plan includes 50K a month.
events
$0.00005 each after the first 1M, down to $0.000009 at volume
Page views, clicks and rage clicks, heatmaps, custom events and experiment exposures.
Estimated total
per month, for all products, before tax
$59
Get startedOn Free, each product stops at its free allowance and you're never charged. On pay as you go, set a billing limit per product to cap the bill.
Help every user find their way.
Install once. Ship your first tour today, and watch how people use it tomorrow.